TERMS AND CONDITIONS
The following are the Terms and Conditions of Big Norfolk Skies (the Studio) and Nial Adams (the Artist). All sales are subject to these terms.
Please read these carefully before placing any order or request for purchase. All artworks sold through Big Norfolk Skies are subject to the following –
1. Prices –
Original artwork (oil paintings) on this website may be priced, shown as sold, reserved, or not for sale (NFS).
For artworks that are not showing price please use this Request Form to obtain this and any other details.
Prices given are for the artwork only, and does not include framing or shipping costs. There is no VAT payable.
If buying from outside the UK please check if any import or other taxes are applicable.
Please note, some artworks may have been reserved before this website has been updated.
Also, some images on this site are for presentation/reference only and actual paintings may not be shown to scale.
Please check sizes carefully before deciding to place your order.
2. Buying –
If you would like to purchase an original artwork you can request to reserve it. All reservations are by approval.
You can request to reserve a piece by telephone or email. This reservation holds the artwork for up to 14 days.
When making your reservation you can confirm any requirements you may have for framing, etc.
The estimated costs of packing and shipping will be provided and agreed with you.
You will receive a confirmation email of your reservation, together with a pro-forma invoice.
Payments can be made by Credit/Debit Card (in person and by telephone), Bank Transfer (BACS) or PayPal. All details will be supplied on the invoice.
Once payment is accepted you will receive a confirmation email and estimated delivery time.
Once dispatched, you will receive a final email confirming this and estimated date of delivery.
Please note, where an artwork has been reserved, if no payment is received after 14 days, the reservation may be cancelled and the artwork will be relisted in the Portfolio as available to purchase.
3. Shipping –
Packing and shipping costs are based on a number of factors; size, weight, framed/unframed, destination, etc.
Artworks can be collected in person by appointment. Large or more valuable artworks can be personally delivered, by arrangement.
All artworks, including Limited Edition Prints, are packed to provide the best possible level of protection, within reason.
Every artwork is checked fully before packing and dispatch to ensure the piece is undamaged.
All items dispatched are tracked. However, once dispatched the courier/Royal Mail is responsible for the artwork.
You can choose additional insurance for your artwork. If so, please request this at the time of ordering.
If your order arrives and is damaged please ensure you do the following:
a) take photos of the damage to the outside of the packaging before opening it
b) take photos of any damage to the artwork inside the package
Where a courier/Royal Mail is responsible for damage in transit you should lodge a complaint with them and notify Big Norfolk Skies.
Big Norfolk Skies does not accept damage in transit caused by couriers or Royal Mail (but will assist you with a claim, where possible).
4. Limited Edition Prints –
Prints supplied on stretched canvas will be packed and shipped exactly as an original oil painting would be.
Prints supplied on Fine Art Paper are normally packed flat. We avoid sending prints rolled, as this can damage the print.
5. Guarantee –
All artworks supplied by Big Norfolk Skies are covered by a 14-Day Money Back Guarantee. This covers the artwork cost only, not shipping costs.
If, for any reason, you do not wish to keep the artwork you receive, you should email [email protected] stating your reasons for wishing to return it.
The 14 day guarantee starts from the confirmed date of delivery. Successful guarantee claims are paid within 14 days of confirmation.
If you are returning the artwork as you believe it was damaged before shipping, you will be asked to supply photographic evidence of the unopened packaging.
When you open your package please be very careful not to damage the artwork inside. Do not use sharp knives or blades to open the packaging.
When unpacked please ensure you handle the artwork carefully. Stretch canvas oil paintings can easily be damaged by sharp objects, etc.
Important – if returning an artwork and requesting a refund under this guarantee, you must return the piece in the same condition it was sent. Artworks that are returned damaged or marked may not be eligible for a full refund. If in any doubt please contact before returning.
If returning an artwork you are responsible for ensuring that the packing is sufficient to provide adequate protection. Please note; oil paintings on stretched canvas in particular are at risk of damage if not correctly packed.
Ideally, hang or display your new artwork as soon as possible, or if not, ensure it is stored safely and carefully (guidance on this can be provided)
If you accidentally damage your artwork please contact Big Norfolk Skies, we will do everything we can to help.
6. Copyright –
All copyright on all original artworks produced is retained by the artist, Nial Adams.
Of course, you are very welcome to share photographs of your new artwork with friends. However photographs of artworks may not be used for any commercial purposes, unless by express prior written consent of the artist.
You are not permitted to make reproductions of any original artworks by the artist, unless by express prior written consent of the artist.
All photographs (and written content) on the Big Norfolk Skies website are protected by copyright.
Unauthorised commercial use of any artwork images contained on this website will be subject to the Fee Schedule contained in the Privacy Statement of this website.
7. Commissions & Art For Hire –
Additional terms and conditions apply for Commissioned artworks and Art for Hire or rent. These are available on request; please contact the Artist for personal attention and consultation.
If you require any clarification on the Terms and Conditions of Big Norfolk Skies, please email your request or questions to us.